CAREERS & EMPLOYMENT OPPORTUNITIES
Williams Automotive Group has been a cornerstone of the Charlotte community for over 80 years. As one of the oldest family-owned and operated dealerships in the area, Williams Buick GMC takes pride in delivering exceptional customer service - a tradition built on the belief that when you treat your employees like family, they take care of your customers like family.
Our strong company culture empowers our team, creating a positive environment that shines through in every customer interaction.
That's the Williams Way!
Our business is consistently growing, and we're looking for motivated individuals to join our winning team!
As GM's popularity continues to grow, so do we - and we're searching for passionate, community-driven individuals who align with our Williams Auto Group core values to help make Charlotte the best place to live, work, and play.
Why You'll Love Working with Us:
- Â Medical, Dental, Vision, Life & Disability Insurance
- Â Paid Holidays & Vacation
- Â Flexible Schedules - Closed on Sundays
- Â 401(k) Retirement Plan
- Â Monthly, Weekly & Daily Bonus Opportunities
- Â Employee Discounts
- Â Compensated Training Programs
- Â Positive, Family-Oriented Work Environment
- Â Drug-Free Workplace
If you're looking for more than just a job - but a career with purpose - we'd love to meet you!
Visit our Staff Page to connect with future co-workers and view our current openings below to apply today!
Join the Williams Auto Group Family - where careers grow, and community thrives!
Job Title: Customer Engagement Specialist - Sales
Are you a motivated, people-first communicator looking to grow in the automotive industry?
Williams Buick GMC is seeking a Customer Engagement Specialist to join our dynamic business development team and be the voice of our dealership to prospective customers. If you thrive in a fast-paced environment and love delivering exceptional service, we want to meet you!
Role Overview
As a Customer Engagement Specialist, you'll play a vital role in the car-buying journey. You'll be the first point of contact for sales inquiries, connecting with customers by phone, email, and text to help them schedule appointments, get information, and move confidently through their shopping experience.
This is not a traditional sales role - it's a career-launching opportunity for someone passionate about service, communication, and building rapport.
Key Responsibilities
- Respond to inbound sales inquiries via phone, email, and online chat
- Proactively follow up with leads to schedule showroom appointments
- Update and maintain accurate customer records in our CRM system
- Reach out to previous customers with current offers and promotions
- Collaborate with the sales team to create seamless customer handoffs
- Deliver product information with professionalism and enthusiasm
Requirements
- Valid driver's license
- Must pass background and drug screening
- Strong communication and interpersonal skills
- Positive attitude and eagerness to learn
- Detail-oriented and organized
- Confident and friendly phone presence is a must!
- Prior customer service, hospitality, retail, or call center experience
- Ability to multitask in a fast-paced environment
- Bilingual applicants are strongly encouraged to apply
What We Offer
- Medical, dental, vision, and life insurance
- 401(k) retirement plan
- Employee discounts
- Bonus opportunities
- Flexible scheduling
- Family-oriented work culture
- Paid training and professional development
- 5-day, 40-hour work week
- No late nights: 9-6:30 M-F and 9-5 Saturdays
- Closed on Sundays
No Automotive Sales Experience? No Problem.
We'll train the right candidate with customer service experience and a passion for helping people. If you're driven to succeed and excited to grow, this is your opportunity to launch a rewarding career.
How to Apply
Submit your resume and a brief cover letter highlighting your experience and why you'd be a great fit for this role. Bilingual applicants are encouraged to apply.
Join a team that puts people first - customers and employees alike. That's the Williams Way.
At Williams Buick GMC, teamwork drives everything we do, and we're committed to delivering the best experience possible for our customers.
If you're passionate about helping others and believe your skills would make a valuable impact, we'd love to meet you!
Reach out to us today to learn about our latest career opportunities and schedule an interview.
Your future starts here - come grow with us!
Contact
8201 South Blvd
Charlotte, NC 28273
- Contact: (704) 247-6490
- Text Service: (704) 531-8888
Hours
- Monday9:00 am - 6:30 pm
- Tuesday9:00 am - 6:30 pm
- Wednesday9:00 am - 6:30 pm
- Thursday9:00 am - 6:30 pm
- Friday9:00 am - 6:30 pm
- Saturday9:00 am - 5:00 pm
- SundayClosed
Apply Now
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